Duckie

Duckie is an AI assistant that helps customer support teams resolve tickets faster! We integrate with existing customer support workflows to respond to customers directly, and answer questions that support agents may have. Does a customer need help onboarding? Duckie is there! Is your support agent looking for info on the latest changes to the product? Duckie is there! Duckie can be installed anywhere, from Slack and Discord to Zendesk and Intercom. And we integrate with both customer support and engineering knowledge bases to go beyond the documentation. By sourcing information from across your knowledge base, we can step in and help out before questions get sent into the void of escalations. If you're looking to give your customer support team a super power, come to Duckie!