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Fogbender
Customer support tool purpose-built for companies that sell APIs
Company
About
Fogbender helps B2B companies support customer teams: think Intercom meets Slack's shared channels.
Today, all customer software is explicitly or implicitly designed for helping individuals, not teams. This is forcing B2B companies - who sell products to teams, not individuals - to augment their default customer support platform (Zendesk, Intercom, Front, etc) with a second, "unofficial", system: Slack's shared channels.
This causes a number of operational and logistical difficulties for both vendors and their customers, resulting in added costs, inefficiencies, and lost opportunities.
With Fogbender, B2B vendors embed a team-to-team messaging widget directly on their customer dashboard, where all users belonging to an account can - with no additional authentication - 1) see a list of currently-open issues 2) participate in conversations with their own team and the vendor, and 3) search all historical discussions.
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- Unlimited downloads for 30 days
- 5000+ YC founders' email, LinkedIn, and Twitter
- Access to the latest YC batches
- Access to all CRM data enhancements
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Name | Title | |||
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Andrei Soroker | Founder | Sign-InAn account is required to download data from YCRM. Almost There!YCRM requires a one-time $30 payment to get access. What You Get
Payment SuccessfulCongrats! You now have unlimited access to the YCRM database for 30 days. If you have any questions or run into issues, please don't hesitate to reach out. We are here to help. |